How We Started
Impression Products, Inc., a proudly family-owned toner business, was founded in 1978 in West Virginia by Walter Smith. Starting as a sales representative for Roytype, Walter ventured into his own business, selling typewriter ribbons in the Charleston area. This humble beginning in a 400 square foot apartment laid the groundwork for a company that would grow and evolve with the times.
The 80's and 90's
The introduction of laser printers in the late '80s and early '90s marked a significant turning point. Walter's son, Eric, officially joined the company, bringing fresh ideas and expansion. Under Eric's guidance, Impression Products began offering brand-name laser toner cartridges and later, ventured into remanufacturing cartridges, balancing customer choice with environmental sustainability.
This core philosophy and dedication to quality have been constant, with the team Eric assembled in the early '90s still contributing to the company's success. In the mid-'90s, the company further expanded to include on-site printer repair services, enhancing their service offerings.
The Fight for Consumer Rights: David vs. Goliath at the Supreme Court
As our remanufacturing business grew, so did the opposition from tech giants who wanted to control what customers could do with the products they legally bought. In the 2010s, printer manufacturer Lexmark International attempted to use patent law to block third-party refilling, suing Impression Products for giving consumers a more affordable, eco-friendly choice. We refused to back down. What started as a local business defending its right to operate turned into a historic, multi-year legal battle that went all the way to the highest court in the land. On May 30, 2017, the United States Supreme Court ruled in our favor in the landmark case Impression Products, Inc. v. Lexmark International, Inc. The Court's historic decision affirmed the "patent exhaustion" doctrine, ruling that once a company sells a product, they lose the right to control how it's used, resold, or refurbished. This wasn't just a win for Impression Products; it was a monumental victory for everyone. The Supreme Court permanently secured your "Right to Repair" and affirmed a fundamental American principle: when you buy something, you own it. Today, we carry that same fighting spirit forward, proudly offering high-quality, sustainable solutions while defending your rights as a consumer.
"If you believe in what you are doing and you have a product that you really believe in, that you have worked your tail off to get it right (then) you are going to fight." — Eric Smith (MetroNews)
Today and moving forward…
Today, Impression Products, Inc. continues as a family-owned business, embodying over 40 years of commitment to quality products and services. Backed by a historic legal legacy and an independent spirit, we maintain a steadfast dedication to our clients and employees, including hospitals, offices, law firms, auto dealerships, and pharmacies. This legacy of innovation, resilience, and customer focus positions Impression Products as a leader in the industry, continuing to grow and adapt in an ever-changing technological landscape.
News Articles
Stay updated with the latest developments, achievements, and milestones of Impression Products, Inc. From a groundbreaking Supreme Court victory to advancements in eco-friendly cartridge technology, see how Impression Products continues to shape the future of sustainable printing.
NPR
Supreme Court's Decision About Printer Cartridges Could Have Big Consequences
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Impression Products v. Lexmark: Chalk one up for the underdog
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