Our Founder

Founded in 1978 by Walter Smith, Impression Products, Inc. began as a family-owned business in West Virginia. Initially selling typewriter ribbons, the company evolved alongside technological advancements, transitioning into printer ribbons and later, laser printers. In the early 90s, Eric Smith expanded the business to include brand-name laser toner cartridges and began producing remanufactured cartridges. This move not only offered clients a cost-effective choice but also supported environmental sustainability. The company's dedication to quality and service has been unwavering for over 40 years, making them a trusted name in the industry​​.

Walter Smith, founder of Impression Products, smiling & wearing a tan blazer over a checkered shirt, showing his legacy.

Our Owner Since 1995 - Eric Smith

Professional portrait of Eric Smith in a blue suit and white shirt, exuding confidence in a business setting.

Senior Vice President - Krista Belcher

Krista Belcher taking inventory with a clipboard, standing in front of shelves stocked with recycled toner cartridges.

Our Mission

Impression Products, Inc. is committed to providing high-quality, eco-friendly printing solutions that uphold customer ownership rights. The company successfully fought and won a landmark legal case, reinforcing the right to choose remanufactured cartridges. This victory reflects their mission to protect consumer rights while delivering exceptional products and services, including remote toner inventory and on-site service​​.

  • The remanufacturing process at Impression Products, Inc. focuses on producing cartridges that match or exceed original standards.

  • Each eco-friendly printer cartridge product, made by a core team that's been with the company since the early 90s, undergoes individual quality checks.

  • This meticulous approach ensures that each remanufactured cartridge provides the same reliability and performance as new ones, aligning with the company's commitment to quality and environmental sustainability.

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Our Team

The team at Impression Products, Inc., many of whom have over 20 years of experience with the company, take immense pride in their work. Each team member contributes to ensuring that every product delivered meets the highest standards of quality. Their dedication is a cornerstone of the company's success and customer satisfaction, guaranteeing that every client receives the best possible product and service​​.

Happy black and white dog standing in front of an Impression Products banner, showcasing their brand presence.
Impression Products team member organizing toner cartridges in a warehouse, demonstrating efficient inventory management.
Warehouse stocked with printers and supplies showcasing eco-friendly printer cartridges for sustainable office solutions.
Technician working on remanufacturing printer cartridges at a workstation equipped with tools and supplies.
Two technicians loading a printer into a red service van, highlighting logistics for delivering cartridges and equipment.
Team members working in a production facility assembling and testing printer cartridges, showcasing efficient production.
Impression Products technician repairing a printer at a workstation, wearing branded apparel and using tools for maintenance.
Impression Products team members working in a warehouse, packaging and inspecting printer components at a workstation.